TERMS AND CONDITIONS

Please read them carefully

INTRODUCTION 
Portsonachan Hotel & Lodges values the privacy and security of the information you share with us. This Privacy Statement applies to information collected through Portsonachan Hotel & Lodges (the “website”). This Statement describes how Portsonachan Hotel & Lodges collects, uses, shares, protects, or otherwise processes your personal information. By using this website, you agree to the terms of this Privacy Statement.

CANCELLATION POLICY

Reservations can be transferred to a named person and the date of arrival can be amended providing it is at least 30 days prior to arrival, subject to an administration fee of £15.00.

All rooms will be held until 7.00 pm on the day of your arrival, if you are arriving after this time you must inform us before this time otherwise your reservation will be cancelled and you will not be entitled to a refund.

For promotional and voucher bookings, discounted promotional and voucher reservations including promotional upgrades are non-cancellable and non-refundable and you should refer to the terms and conditions specific to the voucher or promotion for further information.      

For reservations made through third party websites, please read their cancellation policy.

For guests on non discounted stays, booked direct or through our third party partners, to receive a full refund, cancellations must be made at least 30 days prior to arrival.   If you cancel without 30 days notice we reserve the right to withhold all monies paid.

OUR PET POLICY

Portsonachan is a Dog friendly hotel and we welcome up to TWO well behaved Adult dogs per accommodation. A charge will be applicable and this is currently £7,50 per dog per night. You must book in advance as there is a limit to the amount of dogs that we can accommodate. No charge will be applicable for Fully Certified Guide and Assistance dogs.


Pets should be fully trained and appropriately restrained by the owner and out of respect to other guests, and in the interest of safety, we kindly request that dogs are kept on their leash when in the Hotel Property and on the roads.


We politely request that you bring doggy bedding and towels with you, and with future guests in mind, you do not allow your dogs on the sofas or beds.


Dogs are not permitted in the Restaurant nor bar areas, and will only be allowed into the Reception area and the Conservatory. Guests dining at the hotel must pre-book if they wish to bring their dogs. This will reduce the possible waiting times to be seated and will allow us to have a suitable table available in the conservatory. If you do not pre-book we cannot guarantee that a table will be available. Fully Certified Guide and Assistance dogs will be allowed in all communal areas.


Guests must clean up after their dog, if they poop you scoop! Failure to do so may result in pet owners being asked to leave without any compensation for any unused accommodation along with a £100 fine. 

 

Guests are fully responsible for all property damages and/or injuries caused by their pets. Guests agree to indemnify the hotel, its owners and its operators and staff from all liability and damage suffered as a result of the guest’s pet(s). The hotel reserves the right to make the appropriate charges to the guests account for such damages.


All dogs banned under the Dangerous Dogs Act will be refused entry to the Hotel, its accommodation and grounds.

OUR SMOKING POLICY

Portsonachan Hotel & Lodges has a strict NO smoking policy throughout all Guest Accommodation, Bar, Restaurant and all other indoor areas. Although smoking is not permitted within the Hotel & Guest Accommodation, Guests who smoke are permitted to do so outside in the designated areas. Please note that this policy also applies to ECigarettes. Smoking is permitted on private balconies/terraces providing that the balcony/terrace door is closed to ensure that smoke does not enter the Accommodation.

In the interest of safety and fire prevention, we kindly ask you to ensure that your Cigarettes/Cigars are properly extinguished before their disposal.

Portsonachan respectfully requests that guests adhere to this policy.


In the event that a Guest smokes inside their Accommodation the Hotel reserves the right to charge a £100 Deep Cleaning Fee to the room occupant.

Contact Information
If you have questions or concerns related to this Terms and Conditions, please contact us by email or by post: Portsonachan Hotel & Lodges reception@portsonachan.com, Portsonachan Hotel & Lodges. South Loch Awe Side, Portsonachan, Dalmally PA33 1BJ, UK.

Portsonachan Hotel & Lodges
South Loch Awe Side 
Dalmally, PA33 1BJ Scotland

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